Shipping
Shipping & Delivery
After payment and order confirmation, we will pack and ship your item within 3 to 5 business days.
Packaging
Each artwork is carefully wrapped and protected to ensure it arrives safely. We use high-quality, archival materials to preserve your painting's integrity during transit.
- Small Artworks (up to A5): Your painting is first covered with a non-stick glassine or parchment paper to protect the surface. We then place it inside a custom rigid foam board frame, which acts as a secure barrier to prevent any direct pressure on the painted surface. This entire assembly is then enclosed within a reinforced, sturdy mailing envelope to prevent bending and ensure your artwork arrives in pristine condition.
- Larger Artworks (above A5): For larger pieces, your painting is carefully rolled with the painted side facing outwards to minimize any stress on the pigment and prevent cracking. It's then secured with a soft, non-damaging material and placed inside a heavy-duty cardboard tube. This is the safest way to ship larger artworks, as the tube provides robust protection against crushing, bending, and other transit damages.
Shipping Time & Costs
After carefully packaging of the item, we will ship it through CTT – Correios de Portugal from Lisbon, Portugal, with tracking available. Shipping costs will be calculated individually based on the item's size, weight, and your location.
- Portugal: 3-7 business days
- Europe: 10-22 business days
- Rest of the World: 15-30 business days
**Note** Local pickup is available from Lisbon, Portugal. Please get in touch with us to arrange it.
Forms of Payment
We accept the following payment methods:
- Bank Transfer
- PayPal
- Visa
- MasterCard
- American Express
- MB WAY (for Portugal)
Customs & Taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Return Policy
If you wish to return an artwork for any reason, you can do so within 14 days of receiving your order for a full refund. Please contact us to arrange the return process.